Are you looking to book airport car services for an upcoming trip?  What will you need to set up the car service, limousine service or chartered bus?  What should you expect from the transportation provider?  We’ve come up with some top questions regarding getting your booking set up.

What Cleaning Procedures to do you have in place?

A good airport car service should have a form list of cleaning procedures in place to keep you safe.  Vehicles should be disinfected in between each trip as well as cleaned each night.

What Do I Need to Make My Reservation?

The more information you can provide the transportation company, the better.  With all of the information a transportation provider can be prepared and make sure your trip goes exactly as planned. A good provider can also customize your trip to your specific needs. While more information is better, a reservation can successfully be booked with the following information:

• Name
• Date
• Phone Number
• Pick Up Location
• Drop Off Location
• Flight Information
• Vehicle Type
• Credit Card or Account Information

The customer service representative can help you determine the correct pick up time to get you to the airport in time for your flight. Also on airport arrivals a good provider will have software that can automatically track the arrival time of your flight.  This will not only insure you have the correct arrival time for your flight but make changes to the reservation if your flight is early or delayed.

When Do I Need to Make My Reservation

Most airport transportation can be booked last minute, however booking in advance is always preferred as special events, vehicle requirements, and other things may interfere with the response time on some reservations. Reservation can be made through most companies by calling, emailing, and booking online.

What Type of Vehicle Should I Reserve?

This will depend on how many people are traveling, how many pieces of luggage each passenger will have and what your preferences are.  The company representative will be able to help you decided which vehicle will best meet your needs.  It is also possible to visit the company to see the vehicles in person or see the vehicles on the companies website.

Can I Make this Process Easier for Future Bookings?

Yes.  If you plan to use airport transportation at any time in the future it is recommended that your information be saved in a customer profile.  By saving your information in a customer profile, you will not have to repeat the information each time a new reservation is made.  Things such as name, addresses, phone numbers, email address, credit card information, and preferences can all be saved in a customer profile.

What Should I Expect After Booking the Reservation?

A confirmation number is the first thing you should expect after booking the reservation.  This should be given on the phone and followed up with an email that has all of the detailed trip information.  The day before the trip you should receive another reminder email to reconfirm the original reservation.  On the day of the trip you should expect the chauffeur to arrive about 10 to 15 minutes early.

Where at the Airport Will the Chauffeur Meet Me?

This will depend on the meeting procedures of the specific airport.  The meeting information should be provided when making your reservation as well as on the email confirmation.  At Detroit Metro airport the chauffeurs will meet you in the baggage claim area for domestic arrivals and outside of customs for international arrivals (More extensive details can be found on our Detroit Airport Transportation Facts and Procedures blog article). They will be holding a name sign with your name on it, take your baggage and escort you to the vehicle. Meeting in the baggage claim in by far the most common procedure, however; some airports have specific restrictions and procedures.

What Amenities are Provided?

While this varies greatly per company, a good company should provide complimentary bottled water and newspaper.  Also the vehicle should arrive clean and heated or cooled to a comfortable temperature.