Reservations

You can book airport transportation through the ALLSTAR website, mobile app, or by contacting the reservations team directly at 248-549-8800 or [email protected].

Yes. You may update your reservation online, through the ALLSTAR mobile app, or by contacting the reservations team directly.

No. A quote is an estimate based on the trip details provided at the time of request. Your reservation is fully confirmed once you receive a formal confirmation email with trip details and pricing.

Generally, yes unless your corporate account specifies otherwise.  Pricing listed on your confirmation reflects estimated charges based on your itinerary.  It breaks down items such as recommended gratuity and any taxes.  Additional items such as wait time, parking, tolls, or extra stops may affect the final total.

We offer a diverse fleet to accommodate everything from executive travel to large group transportation. Options include, but are not limited to, executive sedans, executive SUVs, Sprinter vans, mini coaches, full-size motorcoaches, and party buses.

We specialize in group and corporate transportation, so yes. Our fleet includes vehicles ideal for meetings and large-scale events.

Yes. In addition to our executive fleet, ALLSTAR offers party bus rentals for nights out. They offer spacious interiors and are ideal for groups who want to travel together comfortably to local venues.

Of course, our employee shuttle services can be structured for daily routes, corporate campuses, and special business events.

ALLSTAR is committed to punctual service for every reservation. Through real-time traffic monitoring, flight tracking, and proactive dispatch coordination, we work to maintain accurate arrival times for every client.

We focus on safety, punctuality, and professionalism at every stage of service. From reservation to drop-off, every detail is managed to give you a consistent, dependable experience.

Yes. On the day of your reservation, you can contact your chauffeur by text message, direct phone call, or through the ALLSTAR mobile app.

Book as soon as your flight details lock in, especially during peak departure windows and major event weekends. Early reservations give us room to plan routing around McNamara and Evans terminal traffic.

At Detroit Metro Airport, your chauffeur meets you near baggage claim or customs with a name sign. If airport operations require a shift in the meeting point, we confirm the exact location in advance.

McNamara takes care of most Delta and international flights, while Evans serves other domestic carriers. We confirm your airline in advance to ensure the vehicle is at the correct terminal.

For DTW reservations, a 60-minute grace period is provided for both domestic and international commercial arrivals, beginning at gate arrival time.

Pets are welcome with advance notice at the time of booking. Animals should be secured in a carrier or on a leash. A cleaning fee may apply if additional detailing is required. Service animals are accommodated in accordance with applicable laws.

Baby car seats are available in many destinations. Availability and pricing vary by market, so clients should request them during booking to confirm details.

Yes. All vehicles in our fleet are non-smoking. A $200 cleaning fee may be assessed if the vehicle is smoked in.

ALLSTAR chauffeurs are background-checked and drug-tested, and vehicles are maintained to high safety standards. The company continuously monitors chauffeur performance and maintains compliance with regulatory, airport, and environmental requirements within our service area.